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How Remote Support works

Remote Computer Repair is so easy you will hardly believe you were about to take your computer into the shop for repair. Using Remote Assistance Software downloaded from our website, our certified techs will establish a Secure Connection to your PC. Once connected the technician will call you on the telephone if you want, or you can chat through the Chat Window. The Technician will assess your computer issues and proceed to repair these issues as if you had taken you computer into the shop. You are free at this point to go about you own activitiies or stay and monitor what is happening on your system or watch and learn. We recommend that you stay close as our technicians are not permitted to request any passwords which require you to enter them yourself.

When the technician is sure the problem has been corrected your system will be restarted to verify that everything still works and your problem has been taken care. At this point the technician will ask if you have any further questions or concerns. If not, our call is complete.

It's as easy as that, Call us Today at 613-454-5709 to get your free assement!

Why Remote Support?

Did you know that most computer issue can be resolved without ever seeing a service tech at your home or business. These issues can be resolved via remote support software which allow the technicians to interacte with your system as if they where right infont of your computer. This method allows us to provide you with the quickest service with the lowest cost to you.
Let examine the 3 ways you can aquire support for an issue.

  • On-site -

    • This is where you call a technician to come to your house and work on the issue.
    Advantages
    1. The technician is 100% devoted to you issue.
    2. All dis-connecting and re-connecting is done by the technician.
    3. Resolve any hardware issue.
    4. Resolve any Operating System issue preventing system boot.
    5. Resolve any connectivity issue to the internet.
    6. All work is done in the enviroment that you use your computer (Critical if issue is location spacific).
    7. You oftem know if any of your data is being accessed.
    Dis-advantges
    1. You may have to wait around for a extended period of time for him to show up.
    2. You are letting an unknown individual in your home or office.
    3. You are paying a higher rate often 1.5 times that in-shop or remote rates.
    4. Often are required to pay travel time to and from their shop.
        This means if you live 30 minutes away your paying for a hour before they start on the issue.
    5. On-Site Technicians are often relying soly on there own expertise.

  • In-shop -

    • This is where you drop your computer off at a local retailer.
    Advantages
    1. No unknown individuals in your home or office
    2. Resolve any hardware issue
    3. Resolve any Operating System issue preventing system boot
    4. Resolve many connectivity issue to the internet
    5. In-shop technicians have access to team members and often utilize them.
    Dis-advantges
    1. The technician is not likely to be devoted to your issue.
    2. All dis-connecting and re-connecting is done by yourself.
    3. You may have to over a week for a technician to even look at your system.
    4. All work is done in the enviroment where you do not use your computer (Critical if issue is location spacific).
    5. You are out the travel time to and from their shop for drop off and pickup.
        This means if you live 30 minutes away your using 120 minutes of your time on the issue.
    5. You do not know if any of your data is being accessed.

  • Remote -

    • No movement of you computer required simply call.
    Advantages
    1. No unknown individuals in your home or office
    2. Remote technicians have access to team members and often utilize them.
    3. All work is done in the enviroment that you use your computer (Critical if issue is location spacific).
    4. You know if any of your data is being accessed (This can not be hidden from you.
    5. The technician is devoted to your issue.
    6. No dis-connecting and re-connecting iof equipment.
    7. The technician availible in quicker to look at your issue sometimes imidiately.
    8. No Travel time for you or the technician, reducing the the bill actual time requied to solve your issue.
    9. Unintrusive (your system can be fixed even if your having a party or other event)
    Dis-advantges
    1. Hardware issue often can not be resolved remotely.
    3. Operating System issue preventing system boot can not be resolved this way
    4. Resolve many connectivity issue to the internet